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    Hi scoutdevs, Hi from New Zealand. I have a small custom Freescout module to build to change the default checking/fetching mail function with a filter. By default freescout is checking and fetching UNREAD emails ...filter. By default freescout is checking and fetching UNREAD emails in specific IMAP folders (Google apps labels) For my use case I would like Freescout to always fetch all the emails .. including the seen ones from the folders. There looks like there are some filters added for this. Can you make this for me please? Can talk time/price further Have a great weekend.

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    I need definitions of at least 40 words for 10 IT processes in a company. In particular: 1. Technology Business Needs Collection 2. Technology and Digital Service Demand Forecast 3. Digital Enterprise Solutions Implementation Management 4. Business Intelligence, Analytics, Data Science and Insights Provisioning 5. Enterprise Architecture Management 6. IT Services Helpdesk 7. IT Physical Assets Management 8. Digital Governance, Privacy & Compliance 9. Cybersecurity Management 10. Technology Innovative Solutions Pursuing

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    Necesito profesional experto en JIRA que nos ayude en ingresar/implementar procedimiento en JIRA Helpdesk.

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    Hi team We want a IT ticketing /IT helpdesk webbase application for multi companies. All Ticketing is work We want to develop ths for multi vendor Complete helpdesk solutions

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    We are developing anroid and ios app that use java backend. We need to verify users by phone and email and for that we need to have email and sms servers. We need expert IT server to help us: 1. Choose best smtp server for sending emails 2. Choose best SMS server for sending sms 3. Help us on the whole process to run smtp server to be ready for use 4. Help us on the whole process to run sms server to be ready for use Regards, Hussein

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    Uhelp - Helpdesk Support Ticketing System I need to add some field to this project, text field, number field, data field and upload button field please check the project above , field need to be added in user profile

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    Hola, actualmente tengo la plataforma de bitrix24, sin embargo, no se utilizarla, no sé cómo crear automatizaciones y quisiera utilizar el helpdesk de nuestra compañía es esta plataforma.

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    We are using vtigercrm for customer...for customer crm, joomla for website and mautic for marketing/tracking. We want to develop our website to have guided questionnaires (ask potential customers questions to determine best solutions and get appropriate information from them, would need to have branching questions), customer self service portal (customers can log in to see progress, submit queries and receive responses (similar to helpdesk functionality), have questoinnaires to get specific details from customers and have links to vtigercrm information for customer). We're open to different tools but not microsoft platform, linux based only. Work would be ongoing over several months to collaborate to build the systems. (Please indicate the tools/platforms you'd recommen...

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    I'd like to have on-premise  1) Web-based 2) Can be integrated with my internal website Simple IT Helpdesk ticking system 3) Arabic support 4) The user should be able to create a ticket for an issue, problem, or request. 5) Each issue, problem, or request will be assigned a unique number. 6) The date and time of each problem/issue/request should be recorded. 7) The agent must enter the specifics of each problem. 8) The issue/problem/request must be forwarded to Level1/2/3 teams in order to be resolved or fulfilled. 9) The level 1/2/3 user must follow-up on his request, and once resolved or completed, the ticket must be returned to the agent. 10) The database can be SQL or Microsoft Access. 11) The user interface must be extremely user friendly

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    98 ponudb; followed by implementing it to the website. (Ad-hoc basis) 5) Vendor to check health of the website on a weekly basis and provide a report. (Report details to be discussed). 5) Vendor to resolve impending issues discovered while executing the weekly check on website health. Kindly provide a quotation based on a retainer contractual rate for maintenance & helpdesk service, or retainer contract rate for maintenance & helpdesk service + ad-hoc requests. Implementation 1) A zoom/google meeting to further discuss into details on basis of reporting, categorize website issues and time-target for each category. 2) Upon confirmation, a temporary access credentials to be provided to vendor to study into the website's structure, plugins, blocks. 3) Vendor t...

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    whatsapp chatbot Končano left

    I'm looking for whatsapp chat bot for our insurance business support through automation. You need to assist us for whatsapp API as well. where my associates can get the following: Please select the Options below to proceed further 1. New Registration (to create new code) 2. can get the following: Please select the Options below to proceed further 1. New Registration (to create new code) 2. Existing Associate Enquiry 1. Get Policy Soft Copy 2. Get Renewal Notice 3. Renewal Link 4. Request for Endorsements (Query number to be generated) 5. Health Policy Features. 6. Cashless Hospital List 7. Product Brochure 8. Health Policy Quotation 9. Associate Helpdesk (3 assistances) 10. Claim Intimation. (with automailers) details will be shared after furt...

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    We want to design a Wordpress website for help desk and customer support ticketing system. The plugins used for the website is WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System Plugin. It is a very simple website with the following features. 1. Custom profile page for the support agent. It should not feel like a Wordpress website. 2. Custom agent page to see the tickets. Here agent can view, close or assign the tickets. 3. Custom Customer login page, to create and submit a ticket. After login customer should only be able to create and submit a ticket, he should not be able to see any previous/old tickets. 4. Custom login page, it should not feel like a Wordpress website. The website is very simple and we have already purchased the plugins and setup the we...

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    Jira and PowerApps Končano left

    Hi Team, I am looking for someone who can help me connect my Jira Helpdesk with my powerapps. I would like to create and update my tickets as well as create customers via power apps

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    Need helpdesk ticketing support and customer support in a 24/7 environment. Team need to acknowledge incoming tickets and respond to customer within set SLA time. Need to further work on the ticket engaging various internal teams to get the ticket to resolution. Tickets will be for server and network hardware replacement mostly in datacenters around the globe. Technical teams available to assist and provide hardware replacement service in different locations.

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    Hub marketplace Končano left

    ...Registration Publish product registration in all store locations: Marketplaces, ERP, Virtual store Complete order management of all sales channels Issuance of Invoice, via Bling or Tiny Picking and Packing for order processing Order status update across all sales channels with shipping tracking Inventory control with stock update for all marketplaces and erp Integration with Post Office SigepWeb Helpdesk system, where the company will receive contacts from marketplaces and/or your store's contact email. EDI integration for carrier order tracking Miscellaneous reports collapse IT and Programming Category Programming subcategory What is the scope of the project? Create a new custom website Is this a project or a job position? I do not know yet I have, currently I have a genera...

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    ...Performing monthly patching through Citrix app layering, PVS and WSUS. • Performing SSL Certificate renewal on Infra servers & Netscalers. • Performing Citrix infra health checks and remediate violations on Production servers. • Working on monitoring alerts proactively to avoid any future business impact. • Working on trouble tickets (Web interfaces, ICA clients, profile related issues, VDI) raised by helpdesk. • Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. • On call, weekend, and off business hour support. • Creating and fulfilling change requests. • Creating new server and Appliance records in Service-Now. • Handling Major Incident tickets like-P1 & P2 and prov...

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    Hi, looking for content writer and proof reader for HR & business applications such as Helpdesk, asset management, timesheets, leave management, onboarding application and more apps such as SharePoint Employee Directory, SharePoint helpdesk on

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    Please quote your daily fees (8 hours) in your bid. We need a Native or near native Japanese level helpdesk technician to work from home helping users with PC troubles during business hours. If you are new to IT but have interest in computers and can catch new concepts quickly, during the initial months we can have a non Japanese engineer assigned to help you if you get stuck at any point, so that our engineer can give you some tips and you can apply the same to support the customer. This is a long term position. We prefer residents in Japan but if you are fluent in Japanese and you can commit long term you can apply from any country. Primary Job Responsibilities Incident/Request/Problem/Knowledge Management 1. Perform Incident and Request Queue Management for clients and ass...

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    We are banking automation service organisation in Mumbai. We sell and do the after sales service of banking automation products. Our business processes include customer ticket management, attending to breakdown and preventive maintenance calls, Service billing and payment collection. We are a team of 200 employees with more than half being the field engineers. We have a customer helpdesk, warehouse and back office. We need to document the processes, monitor process implementation, identify gaps, reasons for the gaps and suggest solutions.

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    Build Knowledgebase Končano left

    We have a new Helpdesk that needs a Knowledgebase setup. We are importing from IceWarp FAQ and Manuals to the helpdesk as well as from NEXTCLOUD information to start with. We can show you a few we have done already for example what is needed. The helpdesk software is zammad. I estimate there are about 60 FAQ's that need to be created. Please PM for further information

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    We want to track Software bugs Its is like Help desk ticketing system. 1. The application should display dashboard with multiple graph in the dashboard 2. Each application will have multiple bug, which status can be changed to : Open , IN progress , Closed, Need Escalation. 3. Multiple login with role base 4. Flexible Report. 5. Simple and Appling Designee needed 6. The Web Site should be dynamic

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    We use freescout as support system (). We have it installed in our server. Freescout has a built in chat system but is really bad. Chat requests enters as "tickets" and users do not notice because there are not any warning. The conversation is via "ticket" (like sending...module that puts a chat icon in freescout header and blink and sound when there is a chat for the agent. When doing click in the icon, must open livehelperchat (if not already open) in a new tab browser (doing login) to the locally installed livehelperchat (must be installed in or as a whole freescout module). This is a sample freescout module: We can accept another chat code even paid, if has similar features as

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    Hello, We need Whatapp calling, sms, all solution WHATSAPP BUSINESS API WHATSAPP AUTOMATION WHATSAPP TO CRM WHATSAPP TO HELPDESK WHATSAPP TEAM INBOX bid only if you have good experience.

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    Topics related to connectivity/network Ms office configuratio Windows configuration Security

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    Hi There we have own call center and looking to build crm toManage all your support channels (email, phone, chat, helpdesk, social media) on a single dashboard. Automate and improve your support with automations and real-time reports. • Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices. • Hosted or self-hosted - use it online as a SaaS - Multitenant • Dashboard real-time overview of the most important metrics • Customers – Contacts – Companies and Groups • Deals – New deal – Stage custom …etc • Tickets – New Ticket – Pipeline -quick reply- note reply-call reply- bill time ..etc • Chat Channels – Email-LiveChat-Facebook-Whatsapp-SMS and calls conversio...

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    Hi there, We are looking for an experienced highly skilled developer who writes the code and responsive GUI with Admin and agents interfaces for provides the complete customer service solution like zendesk similar workflow with customized call center features * social channel - email - live chat - calls with option to routing incoming messages from channels to tickets * Support multi tenant The design should also be fully tested against the major browsers, particular Firefox & IE and optimized for all monitor sizes. Prospective developer would have in-depth knowledge of PHP, Mysql, Perl, CSS and AJAX, Asterisk,

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    ...with technical documentation, manuals and videos Requirements • Strong knowledge of systems and networking software, hardware, and networking protocols • Working knowledge of VMWare and ESXi eg creating a VM and installing Operating Systems (OS) from the scratch. • Experience with databases, networks (LAN, WAN) and patch management • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols • Knowledge of PRTG or other network monitoring tools • Familiarity with SQL and database operations. • Availability outside of working hours to resolve emergency issues promptly. • Ability to create scripts in SQ...

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    Buenas Tardes, se solicita la modificacion del proyecto mencionado, en este caso ordenando el reporte que se genera al imprimir, se tiene el modo como se ordenaria. Y el cambio de nombre de algunos botones que estan en otro idioma. En adicion el apoyo para levantarlo localmente. Espero sus consultas y/o dudas al respecto.

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    We are looking for a BotPress expert to help us customize BotPress. This includes the following: 1. Creation of persistent menu buttons for Messenger 2 .Creation of buttons for the web channel ( Menu : Help and Home ) 3. Customize the statistics part by adding the measurement of parameters such as satisfaction 4 .Integration of BotPress with a HelpDesk tool (optional)

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    Se necesitan crear 2 views en ASP.NET Web Application (.Net Framework) con MVC sobre Visual Studio 2019, solo se necesitan los views, la logica de controller y model aun no es necesaria. Los diseños a crear estan adjunto en las imagenes al proyecto. En el caso de no tener experiencia en MVC o Visual Studio favor no aplicar. Gracias

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    ...additional fields, Give Realtime Dashboard, and facility for chat, audio video call collaboration. 2) Realtime Dashboard for Project Management, Staff Resource Planning in Gant View for Task Management, forecasting employee task, Customer Support Helpdesk (Where customer can report / comment / give feedback from his web login and notify to project manager & team for action) 3) Centralized Customer record in project management, consist any form of communication track (Incoming & Outgoing Email/Phone Logs with recording/Task/Meetings/Variations/Helpdesk/) from and to our office. Milestone 2 - Epicor Estimation Quote Template. Make quote templates for 60 or more doors types, whose lines items & pricing fetched from epicor price list, so Whenever estimator ...

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    Vaga – Consultor de Suporte e Sistemas HelpDesk ATIVIDADES: - Apoio no suporte ao sistema da empresa para atendimento a clientes diversos - Suporte à rede, impressoras e computadores - Apoio técnico em reuniões para projeções PERFIL TÉCNICO: - Ensino Superior completo em Engenharias ou área tecnológica. - Conhecimento em Windows 10; - Conhecimento em redes e conectividade DIFERENCIAL: - Certificações voltadas para a área de prestação de serviços de Suporte - Idioma Espanhol - Experiência com clientes VIP LOCAL DE TRABALHO São Paulo - JK Iguatemi JORNADA: 8 horas por dia 5 dias por semana

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    Support Triad Končano left

    Technical support Helpdesk for dedicated PaaS (Platforms as a Service) for business in Latin America. The idea is to offer round-the-clock support by working with people in different time zones. This project requires familiarity with programming concepts (Golang, Svelte, Serverless) as well as emphatic customer support abilities in order to satisfy customers and convey the issues to the proper development team.

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    8 ponudb
    Test support portal Končano left

    Functinal testing required for a small support/helpdesk portal

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    Develop a helpdesk portal using PowerApps with the following features. 1. Web user portal for logging tickets 2. Web admin portal for viewing and updating tickets 3. Email notifications for changes in status 4. User mapping for generating / updating tickets by location and role 5. Help desk user / team productivity, turn around time SLA reports 6. Power APPs duly integrated with SSO and functioning with Sharepoint / SQL as the backend

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    ... site , because the settings to do it inside WordPress (backup and transfer site) is totally blocked by this hosting-service company . How I would like to move to another VPS , so I want to redesign the site also, rebuilding a new one once time that the web site has 03 years without any updates and also new insertions . The main important thinks that this job will be implementation one of helpdesk support too , that could be a plugin or a new pages in WordPress, because the pages that I have today is too poor . The site is in Portuguese language , but don't need to concern about it because I will do translation after . For redesign task i will offer some models from another sites that can be use as template for ideas . And tell me if possible to able the site be avai...

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    Hello Developers, We are an ISP (Internet Service Provi...can contact us. following things need to be integrated in CRM. CRM portfolio website Attractive UI with animations. Cloud CRM + Machine CRM Support Multi Merchant live ISP portal Admin app with full CRM app & Franchise App with Limited Features Customer mobile app with payment Gateway and Fully functional with CRM Field Engineer's app with Selfie Attendance marking & GPS Ticket generation and helpdesk Real time tracking experience Admin, Distributer and Franchise panels Accounting for Bills & Vouchers Reports SMS / Email / Whatsapp APi Integrations Multiple Payment gateway Integrations For Refrence Current CRM names: Log2Space Synnefo Hieght 8 Xceednet Xoneware we will provide you with login of each CRM...

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    Open to those who are currently in Malaysia and Vietnam. Fresh grads are also welcome. No experience requires as long as you are willing to learn Hubspot. To start immediately The task may include but is not limited to Business System Analyst, Collaboration System Administrator, Helpdesk Technician, System Administrator #jobopportunity # #jobvacancy # #jobopp #

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    ...2018, 07:41 Subject: Automatic reply: I have already submitted the online form. To: Candidate Dear Candidate, Greetings! Thank you for expressing your interest in the Takshashila Program. We understand that you have a query. At our end, we aim to give you the best recruitment and employment experience and shall endeavor to resolve your query(ies), within 24 working hours on business days. Our helpdesk is functional between Monday to Saturday from 09:00 a.m. to 09:00 p.m. For any other queries, please feel free to reach out to us, on call on toll-free number , you can drop us a missed call on , we will call you back or you can write to us on We shall answer your queries at the earliest. We look forward to working with bright minds like you. Have a great day! Thank you, Abc ...

    €155 - €464
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    Open to those who are currently in Malaysia and Vietnam. Fresh grads are also welcome. To start immediately Business System Analyst, Collaboration System Administrator, Helpdesk Technician, System Administrator

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    This is to build a software that provide sales team perfect set of apps to help close more business deals in less time, good customer service tool, a workforce with apps to collaborate and transform the way they work, the hr apps to automate human resources processes, an helpdesk app, a simplified complex business processes app.

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    AWS Chatbot Končano left

    We are setting up a Helpdesk to support out application and need a Chatbot developed and integrated into our product using Cognito.

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    Hola, actualmente disponemos de unas plantillas de email que tienen problemas de visualización en outlook y estamos buscando rediseñar/crear nuevas. El total son 12 plantillas todas iguales con ligeros cambios.

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    We want to develop a platform where our employee be able to: - see the news from the company - see and manage their details - see and print their salary receipt - helpdesk We have already a website and we want to add that functionality. Waiting for proposals.

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    We have a helpdesk and we are looking for someone to help with: - Basic Microsoft Desktop Issues (install programs, printer issues, AV Setup) - Basic Microsoft AD (password reset, add users, etc.) - Basic Office 365 Support (email accounts, groups, etc.) This would be about 8 hours a day from 8am - 4pm EST. Start and end time can be negotiated

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    We have a helpdesk and we are looking for someone to help with: - Basic Microsoft Desktop Issues (install programs, printer issues, AV Setup) - Basic Microsoft AD (password reset, add users, etc.) - Basic Office 365 Support (email accounts, groups, etc.) This would be about 8 hours a day from 8am - 4pm EST. Start and end time can be negotiated

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    We are looking for someone to complete a Saas helpdesk and chatbot system. Create external channels such as direct email to be received in the helpdesk ticket and for Agents to reply directly to the external customers. Sharepoint Helpdesk portals and chatbot to increase the efficiency of the departments within the organization. It is used to track the pending tasks and analyze the data and performance to increase the overall efficiency. IT Helpdesk Service desks facilitate communication and collaboration between IT and other departments, helping to resolve and even avoid preventable glitches and breakdowns by helping you create, assign, track, and resolve tickets. Admin Department Helpdesk It is essential to keep a track record of administrative tas...

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    We want to a cost efficient partner to assist in building a CCTV services website. The website has to be build using Word Press platform and proxied via cloudflare to ensure secure content delivery. Antimalware scanner and top secure communication has also to ...using Word Press platform and proxied via cloudflare to ensure secure content delivery. Antimalware scanner and top secure communication has also to be implemented by the partner. Migration to WP Engine will be required. Theme should be unique and expressing the business. Image compression for lossless also to be provided. Site migration and the above subscription to theme and all plugins. Helpdesk and chat agent to be built also. SEO readiness should be there Content upload is also expected from the partner. T...

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    ...on a per ticket or hourly rate basis from our helpdesk as we are a hosting company providing Odoo services to customers. I am looking for someone with good experience with all Odoo functionality and server side knowledge of it. I would also like to learn more about your strong points and experience with it. Issues you would handle involve anything from creating a debugging an issue or error message, checking performance issues, checking modules not working, upgrading modules to work with new versions, odoo upgrades, odoo not loading, etc. Please respond first with "I read this" so that I know you are thorough and understand my requirements. • English MUST be your native language or able to write English very well. • Can work from our helpdesk solving ...

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    Helpdesk creation Končano left

    Need developer to advise us which product to use, between Freshdesk and Zendesk after being briefed about a specific case use for Park Doctor () and set up the installation, including custom field creation, report creation and various automation including chatbot functionality.

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    Top helpdesk člankov Skupnosti